Horizon Hotel

Your eight pillars

• PMS & management system76
• Distribution & channel management60
• Revenue management68
• Guest experience & CRM64
• Internal operations74
• Payments & finance80
• Tech strategy & governance72
• AI & automation54

Detected stack

PMS

Cloud solution detected

Booking engine

Present, mobile journey could be improved

Channel manager

Not detected

Revenue management

Not detected

Website

Standard showcase site

Online reviews

Google and TripAdvisor active

Your three quantified priorities

1. 01

   Simplify the direct booking journey

   + €21,000 / year estimated

   Your booking engine loses some mobile visitors before confirmation.

   Recommended actions

   • Reduce the number of screens before payment
   • Display a best direct rate guarantee
   • Test the full journey on mobile every month
2. 02

   Synchronise PMS and channels in real time

   + €14,000 / year estimated

   Without a channel manager, your availability drifts and overbooking risk grows.

   Recommended actions

   • Choose a channel manager connected to your PMS
   • Enable two-way synchronisation
   • Check rate parity every week
3. 03

   Structure guest follow-up after the stay

   + €9,000 / year estimated

   Without structured follow-up, past guests book again through the platforms.

   Recommended actions

   • Automate the post-stay email
   • Segment your guests in the PMS
   • Offer a direct return deal

Five quick wins

• Enable instant confirmation on mobile
• Display the best direct rate on your homepage
• Connect Google reviews to your dashboard
• Automate the pre-arrival email
• Update your Google Business Profile

Estimated missed direct revenue

Assumptions: 75 rooms, €110 average rate, 65% occupancy. Indicative estimate linked to your three priorities, not a diagnosis.

Your action plan

1. 30 days

   Apply the five quick wins and fix rate parity.

2. 60 days

   Connect the channel manager and smooth the booking journey.

3. 90 days

   Set up guest follow-up and a revenue dashboard.